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New Cairo Branch

Park Mall, in front of the American University in Cairo (AUC)
Get Directions

Al Sheikh Zayed Branch

Royal Park Mall, Gate 2 (beside Sun & Sand)
Get Directions

New Cairo

Al Sheikh Zayed

ABOUT US

ABOUT US

From Paris, Milan & Istanbul
Lü glam brings you hand selected premium collections from Turkey and France, alongside an exclusive Turkish manufacturing line producing designs made only for Lü Glam.
Every collection tells a story of international style, crafted to make you stand out with confidence and grace.

SHIPPING POLICY

SHIPPING POLICY

At Lü glam, we aim to provide a smooth and secure shopping experience. Please read our shipping policy carefully before placing your order.

𝗢𝗿𝗱𝗲𝗿 𝗖𝗼𝗻𝗳𝗶𝗿𝗺𝗮𝘁𝗶𝗼𝗻:

• To confirm your order, shipping fees must be paid in advance. Once the transfer is completed, customers are required to send a payment confirmation screenshot to proceed with order confirmation.
• Orders that are not confirmed within 24 hours will be automatically canceled.

𝗢𝗿𝗱𝗲𝗿𝘀 𝗔𝗯𝗼𝘃𝗲 𝟯𝟬𝟬𝟬 𝗘𝗚𝗣:

• For orders with a total value above 3000 EGP, full payment is required in advance to confirm the order.
• If a customer prefers Cash on Delivery, an additional COD fee may apply. In this case, shipping fees and COD fees must be paid in advance before the order is confirmed.
𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁 𝗡𝗼𝘁𝗲𝘀:

• Shipping fees are non-refundable once the order is confirmed and payment is received. • Opening or trying the product before the courier leaves is not permitted. • If payment confirmation is not received within 24 hours, the order will be automatically canceled.

ELIGIBILITY FOR EXCHANGE & REFUND

ELIGIBILITY FOR EXCHANGE & REFUND

At Lü glam, we want you to love your purchase!
If you need to exchange or return an item, please review our policy below:

• Please note that trying or opening the package before the courier leaves is not allowed.
• Exchange or Return Requests must be made within 24 hours of receiving your order.
• After 24 hours, no exchange or refund will be accepted.
• Items must be in original condition, including:
• Original case, tags, and packaging
• Unworn, unused, and clean

NON-REFUNDABLE ITEMS

NON-REFUNDABLE ITEMS

• Items that are worn, missing tags, or not in original packaging will not be accepted and will be returned to the customer.

Important Notes:
• Items showing signs of use or damage will not be accepted.
• We reserve the right to decline any exchange request that doesn’t meet the above conditions.

HOW TO REQUEST A RETURN

HOW TO REQUEST A RETURN

Please contact us via WhatsApp with the following details:
√ Order number
√ Date of delivery
√ Screenshot of your order

If you have any other questions, our customer support team is happy to assist you via WhatsApp or Instagram at: +201009559872

CONTACT INFO

CONTACT INFO

Mobile: +201009559872
Email: Luglamonline@gmail.com

BRANCHES:

📍 New Cairo Branch

Park Mall, in front of the American University in Cairo (AUC)
Get Directions

📍 Al Sheikh Zayed Branch

Royal Park Mall, Gate 2 (beside Sun & Sand)
Get Directions

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